At Torelli, we take great pride in our handmade steel frames. From the Columbus tubing and other parts to our Italian artisan builders to the meticulous custom finishing by our master frame painter in the United States, great care is taken every step of the way to ensure a frame that rides and looks as beautiful as any bicycle that our customer has ever ridden. We do understand that problems do arise and we stand by our product. Nevertheless, we are proud to offer a specialized frame warranty for all of our products.
In that light, if there is an issue with materials or craftsmanship, we will do everything that we can to resolve any imperfections for the original customer. With that, our frames carry a pro-rated five-year warranty. The proration works as follows:
– In the first year, Torelli will cover all costs of replacement or repair of the frame, including any necessary refinishing
– In the second year, Torelli will cover all frame repairs or replacement and any costs associated with refinishing are split between Torelli and the original purchaser of the frame
– In the third, fourth, and fifth years Torelli will cover all frame repairs or replacement and any costs associated with refinishing are covered by the original purchaser of the frame.
Customer is responsible for shipping frame back to Torelli and Torelli will cover costs of shipping to customer.