Why Trust Torelli Over Other Custom Bicycle Brands?
You won’t find another kind of handmade Italian steel frame that matches our level of quality, craftsmanship, and personalization at an attainable price. We customize each machine we build to every customer’s unique needs and specifications, and all our frames are manufactured by artisan craftsmen in Italy. Through our consultative process, we’ll make sure that every part of your new custom steel bicycle is outfitted exactly how you want it to be and that it’s ready for all the challenges that you want to take on. And we’ll go the extra mile to provide educational insights about the ride, fit, design, material, and build, so that you walk, or ride, away with greater confidence in your investment in your dream machine.
Are Torelli Bike Frames TIG Welded or Lugged?
Our builder can follow either construction method on most bicycle models that we offer. We’ll talk through all the specifics of your Italian steel frame, whether it be a stock model or custom build, during your consultative call to ensure we’re aligned with your expectations.
How Does the Paint-on-Order Program Work?
Virtually every bicycle frame at Torelli is imported raw/unpainted. Our team will walk you through paint color palettes, paint schemes, decal colors, and decal placement options, and we’ll make personalized recommendations. From there, we’ll create a detailed rendering of your frame in Adobe Illustrator so you can see how the colors will be applied, where the decals will be placed, and visualize your future ride. If the rendering matches your expectations, we’ll custom paint your Torelli frame and fork in the shop of our master bicycle frame painter in Southern California. A single stock color paint finish with customized decal placement is included in the frame’s cost. All other paint customizations will be quoted during the paint rendering process.
What Materials are Used in the Building of Torelli Frames?
Torelli has a long-time partnership with Columbus, a division of Gruppo S.r.l. Columbus has been manufacturing steel tubes for bicycle frames since 1919 and is seen as the leading fabricator of high-precision steel tubes. All current frames at Torelli are built with Columbus tubes, and the primary Columbus tube sets used in building Torelli frames include Zona, Life, Spirit, and XCr stainless steel. You can read more on the history of Columbus by visiting Columbus1919.com.
Can I Buy a Complete Bicycle Through Torelli?
Absolutely! While we sell many frames and frame sets, we know that many consumers desire to purchase a complete bike that is ready to ride. We will work with you to determine the best options for components, cockpit, and wheels that suit your needs and budget, and bring your custom steel bicycle to life. We are partnered with top component and parts brands, and we ensure all components are compatible and will work flawlessly with your Italian steel frame. If you have existing parts that you want to use, we will work with you on that as well.
Your bicycle will be meticulously built, taking the time and striving for perfection. Nobody will build your Torelli like we will in our showroom/studio.
When Can I Visit the Torelli Showroom?
We allow customers to visit our showroom by appointment only, so please do not walk in. Contact us in advance to schedule an appointment with our team to see our showroom in California in person.
If you are in the area, we encourage you to please schedule some time with our staff. Many showroom visitors have commented on how much they have learned from our master bicycle builder during a single in-person visit to our showroom.
Can You Ensure a Fair Price?
At Torelli, our motto is “la bicicletta che vince,” which translates to “the bicycle that wins.” Our team is not only dedicated to helping you get the most out of your bicycle, but we also believe in giving our customers what they want and will strive to stay within their budget. We will work hard to create a custom steel bicycle that you’ll love, at a price you can appreciate.
How is Sales Tax Applied to Orders?
For all sales within California, a tax rate of 9.5% will be applied. In the case of shipments outside of the U.S., your national government may impose import duty taxes ranging from 15-30% of the product value upon delivery. To determine the exact rates, please consult your government’s import duty website. All taxes and duty fees are the responsibility of the buyer.
How Do You Handle Shipping?
Every bicycle frame and every complete custom steel bicycle that leaves our facility is carefully packed to ensure it arrives in perfect condition. Shipping rates vary based on the order. All shipping is “FOB Origin” and it is highly encouraged to fully insure all frames, wheels, and complete bikes. Please contact us for more information.
What Happens If My Order Is Damaged in Transit?
Even though we take every precaution to ensure your order arrives in perfect condition, surprises can arise out of nowhere. If your order is damaged during shipping, contact us immediately and we will work to remedy the situation. Please keep all packaging until otherwise advised by an authorized Torelli representative.
Can You Do International Orders?
Yes. At the Torelli Bicycle Company, we are able to ship our Italian steel frame sets all over the globe. Payment for all international orders is via wire transfer. Shipping, insurance, and export/import duties are the responsibility of the buyer.
Do Torelli Frames Come with any Warranties?
All our custom steel bicycle frames come with a pro-rated five-year warranty, so you don’t have to break your wallet to cover repairs or replacements. Visit our warranty page to learn more about how we handle issues.
What Payment Methods Are Available?
We prefer payments via physical checks or Zelle. We accept credit card and PayPal payments too, but please keep in mind that we add a service fee to each credit card transaction.
How Can I Contact Torelli About Custom Steel Bicycles?
There are several ways to contact us. If you’re looking for quick answers, call our team today at (818) 530-6259. You can also send us an email at info@torelli.com or fill out our contact form, and we will be in touch with you as soon as possible.